Terms & Conditions

Terms & Conditions


GENERAL:


We are operating as a 3rd party company and as such, we are not affiliated with any of the network providers, smartphones, cellular device or any other handset manufacturers. All logos, images and trademarks are copyright of their respective owners.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by these latest terms and conditions.

Although unlocking your phone is 100% legal in Canada, standards and laws may apply differently outside of Canada. It will be the buyers responsibility to comply with local laws and standards for unlocking their device.


REFUND POLICY:


In a situation where a code cannot be calculated or found for your mobile device, a refund will be issued 100%.

99% of the time a code will be found and will unlock your device flawlessly. In there rare instance the unlock doesn’t work and we insist the unlock code is correct, video proof will be required of you:

1. Pressing *#06# clearly showing the IMEI number of your device
2. Inputting the unlock code provided in our device
3. Some devices have special requirements in the video.


*For the Video refund, you MUST contact us first, as different devices have different video requirements. If these requirements are not met, our suppliers with whom we work with may refuse a refund


No refunds will be given if:

1. The IMEI number provided by you is incorrect and an unlock code has been produced

2. The phone is hardlocked, meaning an incorrect unlock was previously used in an attempt to unlock the phone. This can permanently diminished the amount of tries left to input the correct code. Most phones will begin with at least 10 attempts to enter the correct code. If you are not sure of your phone’s history please check with us first.

3. No Video is provided, or the video provided did not meet the requirements needed.

4. The unlocking service was purchased else where.

5. Retrieval of the unlock code exceeded our stated average turnaround time. In most instances we are very accurate or even faster with the turnaround times, however there may be contingencies in which causes a delay.

6. The network you wish to use the phone on is not compatible. It is the buyers responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.

7. You do not wish to unlock your phone anymore.

8. The phone was already unlocked prior to placing this order, or if this phone was previously Hardlocked (0 attempts left to input the code) prior to placing this order.

*If you have an error with the code or are unsure about unlocking your device please contact us immediately for support as our main goal is to unlock your device.

Please allow up to 7 days for the refund to show up on your account.


PRIVACY:


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please review the full privacy statement and do not hesitate to contact us.

Please note that we may occasionally we may e-mail promotions and special offers to your e-mail address which you may easily opt out of by sending in an request to exclude you from our mailing list.


OUR SERVICE AND TURNAROUND TIMES:


While most of our services are instant and can be returned in a matter of minutes please note that we do not keep stock of all unlock codes for delivery. There is simply too many codes for us to keep track and handle. Depending on the method for retrieving your unlock code, times may vary for turnaround times. You can rest assured that we will do all we can to find your code and fulfill the order as fast as we can but ask for your patience if this should be the case.

While our Remote IMEI Unlock Codes are easy and safe to use, please use at your own risk. We are not liable if you damage your handheld device from improper use.


HARDLOCKING YOUR DEVICE:


Before you purchase one of our unlock codes, it is up to you as the purchaser to check to see if your device is already hardlocked. Hardlocked means your device will be unable to accept one of our “working unlocking codes” as you are out of attempts. Depending on the manufacturer of your device you may have 3-10 tries. We will not refund you if your device is already hardlocked and you have already purchased a code.



Please Contact us with your questions at:


Unlock Genius LTD
contact(at)unlock-genius(dot)com